Rascals Castles - Call today on 07445 696 848 - 023 8036 2685

Frequently Asked Questions

Below is a list of the most frequently asked questions, please take a read through the page fully.

1. How do I book?
This website now allows online bookings, which means you can click the BOOK ONLINE button, select the date of your event and if we have availability you can then book online and your booking will automatically be entered into our diary system.

2 How much space is needed for the equipment?
You will need to allow a minimum of 5 feet at the front and rear of the inflatable bouncy castle and 2 feet either side. This is to allow access and the blower at the rear. For example, a 15ft by 15ft inflatable would require a minimum clear space of 20ft by 17ft.
Please ensure all garden items such as garden toys, swings, slides, dog mess, patio furniture, rubbish etc. are removed from the area where the castle is to be sited, also there should be no overhanging trees or bushes.
PLEASE NOTE: It is your responsibility to ensure that there is enough space for us to unload and inflate our equipment in your chosen location. If we arrive and find that there is not enough space by using the diagram below the table, you will be required to pay the full price if you make incorrect calculations on space.

The picture below shows how we work out how much space is required to inflate our equipment.

Equipment Name Approximate
Size
W x L
Approximate
Width
Required
Approximate
Length
Required
Approximate
Height
Required
Toddler Bouncy Castle 1
Toddler Bouncy Castle 2

8ft x 11ft

12ft (3.7m) 21ft (6.4m) 7.5ft (2.2m)

Turret Bouncy Castle 1
Turret Bouncy Castle 2
Party Theme Bouncy Castle 1
Party Theme Bouncy Castle 2
Party Theme Bouncy Castle 3
Frozen
Minions
Princess
Super Hero
Fireman Sam
Paw Patrol

12ft x 15ft 16ft (4.8m) 22ft (6.7m) 9.5ft (2.8m)
Bouncy Castle and Slide Combo Right 1
Bouncy Castle and Slide Combo Right 2
Bouncy Castle and Slide Combo Right 3
Bouncy Castle and Slide Combo Left
(Slides are on the right-hand side)
17ft x 15ft 21ft (6.4m) 22ft (6.7m) 9.5ft (2.8m)
Disco Dome with Lights & Speaker
-----------------------------------------------------
Inflatable Dome Bouncy Castle (Yellow)
12ftx17ft
---------------
16ft x 18ft
16ft (4.8m)
-------------
19ft (5.7m)
22ft (6.7m)
---------
26ft (8.0m)
14ft
-------
11ft
Adult Bouncy Castle Large 1
Adult Bouncy Castle Large 2
Adult Bouncy Castle Large 3
Adult Party Time
16ft x 18ft 19ft (5.7m) 26ft (8.0m) 13.5ft 4.2m)
Adult Bouncy Castle MEDIUM 1
Adult Bouncy Castle MEDIUM 2
Adult Bouncy Castle MEDIUM 3
13ft x 16ft 17ft (3.9m) 16ft (4.8m) 14ft (4.6)
Sumo Wrestling Suits 12ft x 12ft 20ft (6.0m) 20ft (6.0m) na
Gladiator Pole Joust 20ft x 16ft 24ft (7.3m) 28ft (8.5m) 10ft (3m)
England Children's Bouncy Castle 10ft x 12ft 13ft (4.0m) 20ft (6.0m) 7.5ft (2.3m)
3d Finding Nemo Children's Bouncy Castle
Rascals Castles Bouncy Castle
12ft x 12ft 16ft (4.8m) 22ft (6.7m) 10ft (3.0m)

Please note that these guidelines should be followed by all good bouncy castle operators, not just Rascals Castles of Southampton. If you are unsure of anything give us a call on 07745696848.

3. How much does it cost to hire your inflatable equipment?
Our prices start at £55 per hire. By hire, we mean an event between 1 hour and 5 hours, so you pay the same price whether you have the equipment for 1 hour or 5 hours. Please see the bouncy castle page for all prices, prices may vary depending on your intended use i.e. back garden / charity or distance from Southampton, Hampshire.

4. What's included in the price?
You will also receive an electric blower/fan, 25m extension cable, circuit breaker and safety crash mats. The price we quote also includes set up, inflation and packing away the equipment on collection. Most of our Bouncy Castles come with sun / rain showers too!

5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays, Christmas & Easter etc.

6. How long do I get the equipment for?
The prices quoted on our website are for an event between 1 hour and 5 hours (We charge the same price for 5 hours as it is for 1 hour). If your event is in a private garden, then depending on how busy we are on the day of your ‚Äčevent we may drop off your bouncy castle or inflatable a few hours before the event starts and then pick up a few hours after the event finishes, which means you may get a lot more hire time for free, but just depends on the other delivery times in your area. This will not affect indoor hires or public events etc. as indoor events will be picked up and dropped off exactly as requested.
We can supply our equipment for any period of time (longer than 5 hours) by prior agreement and subject to delivery/collection restrictions on your date.
Here's a table of our extended hire period fees (up until 20:00)
Extend day hire by +30mins (+£5)
Extend day hire by +1 Hour (+£10
Extend day hire by +1.5 Hours (+£15)
Extend day hire by +2 Hours (+£20)
Extend day hire by +2.5 Hours (+£25)
Extend day hire by +3 Hours (+£30)
Extend day hire by +3.5 Hours (+£35
Extend day hire by 4 Hours (+£40)
Extend day hire by 4.5 hours (+£45)
Extend day hire by 5 Hours (+£50)

Here's a table of our collection fees after 20:00
Collection after 20:00 - +£20
Collection after 20:30 - +£25
Collection after 21:00 - +£35
Collection after 21:30 - +£40
Collection after 22:00 - +£45
Collection after 22:30 - +£50
Collection after 23:00 - +£55
Collection after 23:30 - +£65
Collection after 00:00 (Midnight) - +£70
Collection after Overnight (Next Morning) - £50

7. What do we need to do to the garden/field/hall/car park etc before the inflatable arrives?
Please clear the driveway / side passage so that we can get clear access to the garden. Please make sure the grass is not too long and that it is clear of any sharp objects, branches, twigs, stones or animal mess.
We can not setup on dry/dusty/wet mud, stones or animal mess - please make sure the garden is clean and tidy before we arrive.
If we are setting up on a hard surface, such as an indoor hall or concrete etc please ensure the floor is swept before we arrive.

8. Do you hire overnight?
Some of our inflatables are available to hire overnight at a charge of £50.

9. Do I have to pay a deposit?
£20 non-refundable booking fee is required at time of booking or within 48 hours (2 days) of your booking being made online. The booking fee is deducted from the total cost of your booking.
If you choose to cancel your booking for any reason, then your booking fee will NOT be refunded, but will go towards your next booking with Rascals Castles.

10. How do I pay?
• Credit or debit card using our online WorldPay payments page or over the telephone (+ £1 )
• Invoice - By prior agreement or with purchase order number only
• Cheques - Must arrive with us at least 14 days before your event .

11. What if I need to cancel?
You can either secure your booking by placing a £20 / 20% booking fee or full payment. If you cancel your booking for any reason you will be billed 50% of the total booking costs if you cancel up to 7 days prior to the event. If you cancel your event for any reason within 7 days of the event start date you will be charged 100% of the total booking costs, which will be payable at time of cancellation. By booking Rascals Castles entertainment services, you are not automatically entitled to a cooling off period under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations December 2013 - Catering and Leisure Supplies. ( https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf )
‚Äč

12. What if it's windy or is raining?
Unfortunately, some of our equipment cannot be operated in wet or windy conditions due to safety reasons, please see our Southampton Weather Forecast page. If you cancel your event due to bad weather you must let us know as early in the day as possible.
If you cancel after we have arrived to deliver the equipment there may be a cancellation charge of up to 100% of the booking charge. Rascals Castles reserve the right to cancel any booking for any reason at any time without prior warning. Once the equipment has been setup we are unable to offer any discounts or refunds. In certain circumstances, it may be necessary to substitute your chosen bouncy castle for an alternative due to bad weather.

If your planned event is of a considerable expense or on a large scale, then you may wish to consider taking out your own event insurance to protect yourself against the possibility of bad weather ruining your event and leaving you "out of pocket".

13. What if the inflatables get dirty

You must ensure that all Rascals Castles event hire equipment including bouncy castles, gladiator joust, sumo suits, soft play etc are clean and dry before we arrive to collect the equipment from your event. If the equipment is returned in an unclean state then you will be liable to pay a cleaning charge. Please ensure the equipment is clean at the end of your event.

14. Winter months cleaning deposit?

A lot of bouncy castle hire companies stop hiring their equipment outdoors in the winter months, but we continue to allow most of our equipment to be used outdoors all year round. To be able to do this we charge an outdoor wet weather/cleaning deposit of £25.
The outdoor cleaning deposit of £25 will be refunded in full only if the equipment is clean and dry when we return to collect the equipment.
If the equipment is wet/dirty and requires cleaning/drying before it can be stored in our warehouse or before its next hire then you will not be refunded your outdoor winter wet weather cleaning deposit.
If the equipment is clean and dry when we return to collect the equipment then you will get your £25 wet weather cleaning deposit refunded.
Please contact us if you have any questions regarding this before you make your booking.

15. Can the bouncy castle, gladiator joust or inflatable slide be set up on a slope?
No, this is not possible however if it is a very, very slight slope it may be ok, you will need to discuss this with us prior to making the booking.

16. How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approximately 30 minutes to set up and 30 minutes to pack up. However this is only an estimate, times may vary depending on which bouncy castle or package you hire, for example an Adult Bouncy Castle takes longer to pack away than a Children's Bouncy Castle, and a Bouncy Castle used outdoors takes longer to pack away than a Bouncy Castle used Indoors.
You must collect all ball pit balls back into the storage back BEFORE we return to collect the equipment.

17. How much notice do I need to give for a booking?
You can book anytime, however, we get very busy over the summer period so please book as early as possible to avoid disappointment. We welcome last minute bookings.

18. When I hire the castle is there anything I need to provide?
You will need to provide a standard household plug socket (240v) within 25 meters. You will also need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement. We supply all the hardware you will need for the castle including mats, anchor pegs and ground sheets etc. If there is no power within 25 meters we can supply a Generator Hire (NOT required if you have a plug socket within 25m) for an additional charge.

19. Is there any preparation work required before the equipment arrives ?
Please inform us of any major events or road closures near your venue on the day of your event that may impact the delivery times such as carnivals, cricket matches, football matches or music festivals etc or road closures and diversion routes.

Please make sure that any hallways, side passages, or any other access to your garden/venue are clear of obstacles etc. We require a minimum 3-foot width access depending on the size of the unit hired. Ensure that the area where you plan to use the bouncy castle is clear of any sharp objects, leaves, excessive mud and animal foul. If your bouncy castle is going on a hard surface, then please sweep the floor before we arrive. If your bouncy castle is going on grass please double check for animal mess - we do not set up on or near animal mess. We will need access to a standard household (13a) plug socket or an outdoor (16a) plug socket within 25m of the rear of the bouncy castle. If our delivery driver is caused to wait while you prepare the site, you may be charged for this time, if the site is unsuitable (eg you book an inflatable for grass, but then we arrive and it's on concrete or the area is covered in animal foul) then we reserve the right to cancel the booking with no refund.

20. Do you supply safety instructions?
Yes, we provide detailed safety instructions with every hire, we can also provide risk assessments, operating procedures, a method statement and risk assessment upon request.

21. How do you secure your inflatable's to the ground?
For grass surfaces, we use 18 inch ribbed ground stakes.
For indoor hard surfaces, we use sandbags.
For outdoor hard surfaces such as concrete, tarmac, artificial grass, 3G football pitch, decking or patio areas we charge £35 and secure the inflatable using sandbags or thunderbolts / anchor bolts.

22. Is there an age limit for children using the Bouncy Castles?
Yes, the age limits are as follows:
Turret Bouncy Castle 1 - Maximum Age: 11 - NO ADULTS
Turret Bouncy Castle 2 - Maximum Age: 11 - NO ADULTS
Clown Bounce - Maximum Age: 11 - NO ADULTS
Frozen - Maximum Age: 11 - NO ADULTS
Princess - Maximum Age: 11 - NO ADULTS
Minions - Maximum Age: 11 - NO ADULTS
Fireman Sam - Maximum Age: 11 - NO ADULTS
Avengers Super Heros - Maximum Age: 11 - NO ADULTS
Paw Patrol - Maximum Age: 11 - NO ADULTS
Party Theme Bouncy Castle 1 - Maximum Age: 11 - NO ADULTS
Party Theme Bouncy Castle 2 - Maximum Age: 11 - NO ADULTS
Party Theme Bouncy Castle 3 - Maximum Age: 11 - NO ADULTS
Moonwalk Style "Inflatable Dome" - Minimum Age: 4 Maximum Age: 11 - NO ADULTS
Disco Dome with Lights and Speakers -
Classic Style Children's Bouncy Castles - Maximum Age: 11 - NO ADULTS
Toddler Bouncy Castle - Maximum Age: 6 - NO ADULTS
Gladiator Duel / Joust - No Age Limit
Adult Bouncy Castle Medium - No Age Limit
Adult Bouncy Castle Large 1 - No Age Limit
Adult Bouncy Castle Large 2 - No Age Limit
Adult Party Time Bouncy Castle - No Age Limit
Sumo Suits - Minimum: 7, No Maximum Age Limit

23. Can we have a free bouncy castle?
Nobody likes working for free, so Rascals Castles choose only a few good causes each year and supply free or discounted bouncy castles for their fundraising events. However, we often have special offers including discount codes on our Facebook pages:
http://www.FB.com/RascalsCastles
and
http://www.FB.com/RascalsCastlesSouthampton
All discount codes are valid 7 days a week but exclude bank holidays and half term school holidays.

24. What if the equipment gets dirty while in use?
All equipment MUST be returned in a clean state, this means you MUST clean/wipe down any debris and dirty marks including facepaint before the delivery driver arrives to collect the equipment, failure to comply with this may result in a cleaning charge.

25. Do you have Public Liability Insurance?
Yes, we are covered by £10 million pounds Public Liability Insurance (£10m PLI) and £10 million pounds Employers Liability Insurance. The insurance certificate can be seen on request.

26. Can the bouncy castle or other inflatables etc go through the house to get to the garden?
We would prefer to take the inflatables via a side gate. We can usually take most of our inflatables etc through the house, but you must ensure there is a clear way for our delivery team to get through to the setup location. If there is not a clear route through then we may not be able to deliver your inflatable. We can not be held responsible for any damage to the floors/walls/doors or anything else that may arise from transporting the equipment through the house.

27. Can you provide a bouncy castle for our public event?
We provide many bouncy castles and inflatables for public events every year including fetes, fun days, galas, pub fun garden fun days, street parties and shopping centres.

The proposed operating site for the equipment must be clear of any obstacles that may prove to be a hazard for the safe operation of the equipment and clear of any underground services (gas/electricity /water). Rascals Castles cannot be held responsible for any damage caused to underground services by the erection of any supplied equipment

28. How does the Candy Floss Machine work?
The candy floss machine is operated via a standard household plug socket.

29. How much electric does the bouncy castle use?
We are often asked how much it costs to run a bouncy castle or how we power our bouncy castles and inflatables, here's the answer:
This is a British Gas electric meter with the bouncy castle unplugged:

This is a British Gas electric meter with the bouncy castle plugged in:

These tests show that it costs around £0.12p per hour to run one of our bouncy castles!

29. Are Rascals Castles VAT registered?
Rascals Castles are NOT VAT registered and so we do not charge VAT. The prices on our website are the prices we charge.

Delivery Policy

The cost of delivery, setup and collection to your postcode will be revealed to you when you select your postcode from the drop down menu on the check availability or book online page. We may be able to deliver to surrounding villages not listed on our website, just email us for a delivery quote.

If we are unable to deliver the equipment for your event due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. You will have the opportunity to enter your delivery time requirements during the booking process via our website. The company can give no guarantee to attend the venue address at the tome stated in the booking agreement due to any circumstances that are out of the company's control, e.g adverse weather conditions, heavy traffic, road closure etc. Best attempts will always be made by the company to deliver the services at the time stated.

Before you book you must ensure that there is adequate space and the area you plan to use the equipment is suitable for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We are sorry, but will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.

Refund Policy

Although we will make every possible effort to ensure that we deliver the equipment booked with us, unfortunately, there may be a time when we will be unable to. Refunds are given when we are unable to deliver your equipment due to adverse weather as determined by our staff, vehicle failure, total equipment failure, staff illness or any other factor. Any refunds will be minus a booking fee of £5 - please ensure you check measurements etc before booking.

All booking amendments and cancellations must be sent to us via email (feel free to call us to let us know you have sent a cancellation via email to ensure we have received it), please provide us with as much notice as is reasonably practicable. You have the right to cancel within seven days of the event date. In these circumstances, your payment will be refunded when the cancellation has been processed, and will be paid into the bank account you provided unless otherwise requested. We may not be able to provide refunds for customers who cancel via email in less than seven days of the event date.

For more info please feel free to contact us at any time on 08719198103